Where are my items shipping from?
Your orders will be shipped from St. Charles, MO.
How long do orders take to process?
All orders are hand-poured and made in small batches. Please allow 5 business days for orders to be processed and packaged before shipping.
Are your items handmade?
Yes, all items are handmade and hand poured by our small team.
Do you offer refunds?
Due to the nature of our products, we do not offer refunds. But please email us at email@example.com if you have any issues with your order.
What do I do if I have shipping issues?
We encourage you to purchase shipping insurance at checkout to protect your order. Once we ship the package, we can not be held responsible for any shipping delays or damages that occur during shipping or any missing packages that are marked "Delivered" in tracking. Also, USPS and UPS are experiencing a high volume of packages so please be patient if you experience delays as we can not control that.